Service Desk Manager, Southern Denmark

Klaus Bendixen
+45 60 20 45 46
Region Syddanmark

Can you optimise and automate service management processes based on solid data analysis, and get stakeholders onboard changes?
Would you like to lead an international service desk team to deliver excellent services?
Can you take the service desk to the next level?

SCR is on behalf of our client looking for a Service Desk Manager to the headquarter in Southern Denmark to oversee the information technology service management and to improve their processes. The company is a sourcing and services company with offices around Europe.

You will lead a team consisting of +15 people who work in the service desk function across the offices.

The IT solutions used in the team, and organisation-wide, are based on Microsoft and SAP, and the team is currently in the process of rolling out the digital workplace and moving users out of Citrix.

Besides being in contact with your team members, you will report to the Director, infrastructure, operations & support, and surround yourself with other internal leaders, who you can learn from and share your knowledge with.

As service desk manager, you will gain a critical role in an ITSM operation overseeing the day-to-day activities of service-desk operations to ensure that users and business teams receive the needed support.

You will drive the ambition within IT to succeed with the defined shift-left strategy. You will strategically examine processes as you uncover data to understand what can be pushed out to the user (self-service), and what can be automated.

To further support the service levels and make them more efficient, a part of your job is to get stakeholders onboard change processes and evaluate their performance on selected parameters.

We are looking for a skilled manager with some years of experience with service desk and within ITSM, ITIL and change management. To be an ideal candidate, you have SAP, Microsoft, and Jira in your toolbox, and you possess both operational and analytical skills related to IT.

Due to your relevant professional experience, you understand how service management processes work and how to optimise them in a day-to-day service desk operation.

Verbal and written language skills in English and Danish are essential for the role.


  • An exciting position with a high degree of responsibility and freedom.
  • A work life with challenging and varied tasks that foster your professional development.
  • Competent and committed colleagues.
  • A solid onboarding process with a combination of peer-to-peer learning and e-learning.
  • A competitive salary package that includes healthcare and a pension scheme.

As we assess applications continuously, we look forward to receiving yours as soon as possible. Questions about the position should be directed to Klaus Bendixen at +45 60 20 45 46 or

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